Refund & Cancellation Policy
Last Updated: November 4, 2026 | Effective Date: November 4, 2026
The short version
- You can ask for a refund within 7 days of buying a Pro pass.
- Every purchase is a one-time payment. Nothing renews automatically and we never charge you again unless you buy again.
- We handle refunds by hand: once we receive your request, an approved refund is sent within 5 days, to the way you paid.
- All prices and refunds are in Indian rupees (₹).
1. What this policy covers
This policy applies to everything you pay for in DepLearn: the Pro passes (30 days, 90 days and 365 days of Pro access) and any other paid item sold in the app. Payments are processed by Razorpay in Indian rupees (₹). Prices are shown before GST; checkout itemizes the 18% GST and any discount before you confirm.
2. One-time payments and cancellation
A Pro pass is bought once for a fixed number of days. It does not renew automatically, so there is no subscription to cancel and you will not be charged again. When a pass ends you simply return to the free version unless you choose to buy another pass.
3. 7-day refund window
- Ask for a refund within 7 days of the purchase date and we will refund the amount you paid, including GST.
- When a refund is approved, your Pro access for that purchase ends.
- After 7 days a purchase is final, except where section 5 applies.
- A parent or guardian can ask for a refund on a student’s purchase.
4. How to ask for a refund
Email support@deplearn.com from the email address linked to your account, and tell us:
- The name on the account and the email address (or Google account) you sign in with.
- The pass you bought and the date of the purchase (a screenshot of the payment receipt helps).
5. Payment problems
If money was taken from you but Pro was not activated, or you were charged twice for the same pass, write to us at any time. We will fix the access or refund the extra payment, with the same 5-day timeline from the day we receive your message.
6. When the money reaches you
- Refunds are processed by our team by hand. We send the refund within 5 days of receiving your request.
- It goes back to the account, card or UPI ID you paid with. Your bank or card issuer may take a few more days to show it.
- We will email you when the refund has been sent.
7. QuizCoins
QuizCoins have no cash value, as explained in our Terms of Service.
8. Questions
Write to support@deplearn.com. If we have not resolved your concern, contact our Grievance Officer using the details on the Privacy Policy page.